Marketplace / Refunds and your purchases
Refunds and your purchases
What you can count on when you buy on Fizzy Jar, from any creator.
30-day refund, no questions
Not what you expected? Ask within 30 days: open your receipt, click Get help and choose a refund. If you bought through our checkout, we refund you straight away. If the creator uses their own checkout, they handle it, and if they haven't answered within 48 hours, we step in.
Your files, right away
The download page opens the moment you buy, and the link arrives by email. Links expire after a while on purpose. You can get a fresh one any time from the Get help page.
Everything in one library
Every purchase from any Fizzy Jar creator is in your library. No password: enter your email and we send you a link.
Help from a person
Questions about a file go to the creator, from your receipt. If you don't get an answer within 48 hours, you can ask us to step in.
Payments and your card statement
Payments are processed securely by Whop, our payments partner, or by Stripe, and we never see your card number. When you pay through our checkout, your card statement shows WHOP*FIZZYJAR, or FIZZY JAR when Stripe took the payment. When a creator uses their own checkout, it shows the creator's name.
Cancellations and disputes
Every purchase is a one-off payment, so there's no subscription to cancel. If something is wrong with an order, email hello@fizzyjar.com or use Get help on your receipt before disputing the charge with your bank. We reply within 48 hours, and a refund is faster than a dispute.